{"id":3025,"date":"2025-01-20T10:19:45","date_gmt":"2025-01-20T10:19:45","guid":{"rendered":"https:\/\/lpoind.com\/?page_id=3025"},"modified":"2025-05-08T07:34:07","modified_gmt":"2025-05-08T07:34:07","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/residencejp.com\/index.php\/refund-returns-policy\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\n<p><strong>Refund and Returns Policy<\/strong><\/p>\n\n\n\n<p>At RESIDENCE LLC, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging items purchased through our website (residencejp.com).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. General Return and Exchange Policy<\/strong><\/h3>\n\n\n\n<p>1.1.&nbsp;<strong>Free Returns and Exchanges<\/strong>:<br>We offer free returns and exchanges for eligible items. Customers are responsible for the shipping costs associated with the return or exchange.<\/p>\n\n\n\n<p>1.2.&nbsp;<strong>Customs Duties<\/strong>:<br>If customs duties or taxes are incurred during the return process, the customer must handle the customs clearance and pay the duties.<\/p>\n\n\n\n<p>1.3.&nbsp;<strong>Eligibility for Return<\/strong>:<br>To qualify for a return or exchange, items must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be unused and in its original condition.<\/li>\n\n\n\n<li>The product must have no damages, stains, odors, or other signs of wear caused by the customer.<\/li>\n\n\n\n<li>The product must include all original packaging, tags, and accessories (if applicable).<\/li>\n<\/ul>\n\n\n\n<p>1.4.&nbsp;<strong>Timeframe for Returns<\/strong>:<br>All return or exchange requests must be initiated within&nbsp;<strong>30 days<\/strong>&nbsp;of receiving the item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Return Process<\/strong><\/h3>\n\n\n\n<p>2.1.&nbsp;<strong>Step 1: Contact Us<\/strong><br>To initiate a return, contact our customer service team at&nbsp;<strong><a>support@residencejp.com<\/a><\/strong>&nbsp;with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number.<\/li>\n\n\n\n<li>Reason for return or exchange.<\/li>\n\n\n\n<li>Photos of the item (if applicable) to verify its condition.<\/li>\n<\/ul>\n\n\n\n<p>2.2.&nbsp;<strong>Step 2: Return Authorization<\/strong><br>Our customer service team will review your request and provide a Return Authorization (RA) number along with instructions on where to send the item.<\/p>\n\n\n\n<p>2.3.&nbsp;<strong>Step 3: Shipping the Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Package the item securely to prevent damage during transit.<\/li>\n\n\n\n<li>Clearly mark the RA number on the package.<\/li>\n\n\n\n<li>Ship the item to the return address provided in the instructions.<\/li>\n<\/ul>\n\n\n\n<p>2.4.&nbsp;<strong>Shipping Costs<\/strong><br>Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Refund Policy<\/strong><\/h3>\n\n\n\n<p>3.1.&nbsp;<strong>Inspection and Approval<\/strong><br>Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, the refund will be processed.<\/p>\n\n\n\n<p>3.2.&nbsp;<strong>Refund Amount<\/strong><br>Refunds will be issued for the item\u2019s purchase price only. Original shipping fees are non-refundable.<\/p>\n\n\n\n<p>3.3.&nbsp;<strong>Refund Method<\/strong><br>Refunds will be credited to the original payment method within&nbsp;<strong>7-10 business days<\/strong>&nbsp;after approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Exchange Policy<\/strong><\/h3>\n\n\n\n<p>4.1.&nbsp;<strong>Eligible Exchanges<\/strong><br>Exchanges are allowed for the same item in a different size or color (subject to availability).<\/p>\n\n\n\n<p>4.2.&nbsp;<strong>Exchange Process<\/strong><br>Follow the same steps outlined in the&nbsp;<strong>Return Process<\/strong>&nbsp;section. Once we receive and approve the returned item, the replacement item will be shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p>The following items are not eligible for return or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items marked as \u201cFinal Sale.\u201d<\/li>\n\n\n\n<li>Items damaged due to improper use, washing, or handling by the customer.<\/li>\n\n\n\n<li>Personalized or customized items.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Damaged or Defective Items<\/strong><\/h3>\n\n\n\n<p>6.1. If you receive a damaged or defective item, please contact us immediately at&nbsp;<strong><a>support@residencejp.com<\/a><\/strong>&nbsp;with photos of the damage.<br>6.2. We will cover the return shipping costs for damaged or defective items and send a replacement at no additional cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Contact Information<\/strong><\/h3>\n\n\n\n<p>For questions or assistance with returns or exchanges, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>LPOIND INC<\/strong><\/li>\n\n\n\n<li><strong>Address:<\/strong>&nbsp;#209 4-46-1 Tsukahara,<br>Takatsuki, Osaka 569-1046<br>Japan<\/li>\n\n\n\n<li><strong>Phone:<\/strong>\u00a0080-2106-5928<\/li>\n\n\n\n<li><strong>Email:<\/strong>&nbsp;<a>support@residencejp.com<\/a><\/li>\n\n\n\n<li><strong>Website:<\/strong>&nbsp;<a href=\"https:\/\/uoens.com\/\"><\/a><a href=\"https:\/\/sheudn.com\/\">residencejp.com<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At RESIDENCE LLC, we strive to ensure customer satisfaction with every purchase. This Refund and Returns<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3025","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/pages\/3025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/comments?post=3025"}],"version-history":[{"count":4,"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/pages\/3025\/revisions"}],"predecessor-version":[{"id":3094,"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/pages\/3025\/revisions\/3094"}],"wp:attachment":[{"href":"https:\/\/residencejp.com\/index.php\/wp-json\/wp\/v2\/media?parent=3025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}